SensaAI

Voice Agent demo

After-hours call text alternative

Edited text alternative based on the approved demo scenario. It preserves the information and sequence, but is not a verbatim transcription of every spoken word.

Call sequence

  1. 0:00Agent:Identifies itself as the clinic’s after-hours AI assistant and tells callers with a medical emergency to call 911 or go to the nearest emergency department.
  2. 0:24Caller:Asks to register as a new patient and book a check-up for a severe headache.
  3. 0:48Agent:Explains that it will collect details for clinic staff to review and asks for the caller’s name and date of birth.
  4. 1:22Caller:Provides the name Andy Dumbledore and a date of birth of February 29, 2000.
  5. 1:54Agent:Confirms the contact number and records that the caller will provide a health card at check-in.
  6. 2:28Caller:Requests Dr. Salmi Noor and explains that the headache feels severe enough to rule out something more serious than a migraine.
  7. 3:05Agent:Matches the requested name to the clinic roster and asks for a preferred appointment window and a backup time.
  8. 3:34Caller:Chooses Wednesday, July 29 between noon and 2 PM, with Monday, August 3 between 3 and 5 PM as a backup.
  9. 4:12Agent:Reads back the caller’s name, contact details, reason for the visit, preferred provider, and both appointment windows.
  10. 4:48Agent:Explains that clinic staff will review the request and return the call. Repeats the emergency instruction before ending the call.

TODO(sensaai): Replace this edited text alternative with an approved verbatim transcript of the final recording.