SensaAI

Sample call

The demo call, written out

This is the demo call written out. We cut the ums and false starts and left everything else. The patient is scripted. The agent is real.

The call

  1. 0:00Agent:SensaAI Medical Centre, this is your after-hours AI assistant. If this is a medical emergency, please hang up and call 911 right away, or go to your nearest emergency room. How can I help you today?
  2. 0:12Caller:Hi, I'm calling to book an appointment with a doctor.
  3. 0:19Agent:I'd be happy to take your details so our team can call you back to get that set up. Can I get your name?
  4. 0:25Caller:My name is Salvi.
  5. 0:30Agent:Could you spell your last name for me, letter by letter?
  6. 0:33Caller:Last name is Ahmed. A, H, M, E, D.
  7. 0:38Agent:And could you spell your first name for me too?
  8. 0:43Caller:S, A, L, V, I.
  9. 0:46Agent:So that's S, A, L, V, I for the first name and A, H, M, E, D for the last name. Is that right?
  10. 0:56Caller:That's right.
  11. 1:00Agent:Great. Have you been to SensaAI Medical Centre before?
  12. 1:04Caller:Yes, I have.
  13. 1:08Agent:We'll have your file on record. And what's your date of birth?
  14. 1:12Caller:May 2nd, 1999.
  15. 1:18Agent:Got it. I have your number as 647-761-9887. Is that the best number to reach you at?
  16. 1:27Caller:That's right.
  17. 1:31Agent:Can you briefly tell me what you'd like to see the doctor about? That way they can be prepared for your visit.
  18. 1:37Caller:I've been having some stomach pain.
  19. 1:43Agent:Do you have a date or time that works best for you?
  20. 1:47Caller:Can I see them next Monday?
  21. 1:54Agent:Next Monday would be September 14th, 2026. Is that right?
  22. 1:59Caller:That's right.
  23. 2:03Agent:Do you have a preferred time, morning or afternoon?
  24. 2:06Caller:Probably afternoon, around 1 PM.
  25. 2:11Agent:Do you have a doctor you usually see at SensaAI Medical Centre?
  26. 2:16Caller:Who are the doctors at the clinic again? I forgot.
  27. 2:21Agent:We have Dr. John Doe, Dr. Gregory House, Dr. Michael Robbie, and Dr. Salmi Noor, all family physicians. Do you have a preference?
  28. 2:32Caller:Can I see Dr. House?
  29. 2:36Agent:Got it. If you have your Ontario health card handy, I can take it now; that can speed things up. If not, no problem. You can give it when our team calls you back, or bring it in when you come in.
  30. 2:47Caller:I'd rather bring it in when I come in.
  31. 2:52Agent:No problem. Is there an email address our team can reach you at? No problem if you'd rather not.
  32. 2:58Caller:I'd rather not.
  33. 3:03Agent:No problem. Let me read everything back to make sure I have it right. Your name is Salvi Ahmed, S-A-L-V-I, A-H-M-E-D, date of birth May 2, 1999, phone number 647-761-9887. You'd like to see Dr. Gregory House on Monday, September 14, 2026, in the afternoon around 1 PM, for stomach pain. Did I get all of that right?
  34. 3:30Caller:Yeah, that's right.
  35. 3:37Agent:Perfect. I've passed that along to our team. They'll reach out to you by call or text with a confirmation first thing when we open at 10 AM. Is there anything else I can help you with?
  36. 3:49Caller:No, that's all. Thank you.